In Case of an Emergency

Frequently Asked Questions About Visiting Our Emergency Centre or Emergency Department (A&E)

• When should I visit the Emergency Centre or Emergency Department (A&E), and when should I see a doctor?

  Our Emergency Centre at Waldkrankenhaus Bonn in Bad Godesberg and our Emergency Department (A&E) at Johanniter-Krankenhaus Bonn in Gronau are open 24 hours a day for acute illnesses, injuries and medical emergencies. Please note the different medical specialties available at each location.

  Common reasons for attending include:

  • Shortness of breath or chest pain
  • Severe or sudden pain
  • Accidents, falls and sports injuries
  • Severe abdominal pain
  • Fractures or other injuries
  • Persistent high fever or signs of a serious infection
  • Sudden neurological symptoms such as numbness or dizziness
  • For non-urgent conditions, routine examinations or long-standing symptoms, your GP (General Practitioner) or a specialist is usually the most appropriate first point of contact.

  In life-threatening emergencies, such as a suspected stroke or heart attack, please call 112 immediately rather than contacting us directly or travelling to the Emergency Centre or Emergency Department yourself.

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• When should I see my GP (General Practitioner) or a specialist instead?

  For non-urgent conditions, routine examinations or symptoms that have been present for some time, your GP (General Practitioner) or specialist is usually the best first point of contact.

  Examples include:

  • Mild colds and minor infections
  • Routine check-ups and follow-up appointments
  • Chronic conditions without any sudden worsening of symptoms
• Do I need an appointment?

  No. Both the Emergency Centre at Waldkrankenhaus Bonn and the Emergency Department (A&E) at Johanniter-Krankenhaus Bonn provide treatment without an appointment, 24 hours a day.

  You may attend at any time. Please note the different medical specialties available at each location. On arrival, our medical team will carry out an initial triage assessment to determine the urgency of your condition.

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  Emergency Centre at Waldkrankenhaus
  Waldstraße 73
  53177 Bonn

  Open 24 hours a day
  No appointment or prior telephone call is required.

  Telephone Availability
  Monday to Thursday: 8:00 am – 2:00 pm
  Emergency Centre:  +49 228 80263

  At all other times:
  Main Reception, Waldkrankenhaus: +49 228 3830

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  Emergency Department (A&E) at Johanniter-Krankenhaus Bonn
  Johanniterstraße 3-5
  53113 Bonn

  Open 24 hours a day
  No appointment or prior telephone call is required.

  Telephone Availability
  Emergency Department (A&E):  +49 228 5433001

  If you are unable to get through:
  Main Reception, Johanniter-Krankenhaus:  +49 228 5430

• What documents should I bring with me?

  If possible, please bring the following:

  • Your health insurance card
  • A passport, identity card or another valid form of identification
  • A list of your current medications
  • Any relevant medical reports or test results relating to your current symptoms

  These documents help our medical team assess your condition more quickly and accurately.

• How long are the waiting times?

  Waiting times at our Emergency Centre and Emergency Department (A&E) may vary because patients are treated according to the urgency of their condition rather than the order in which they arrive.

  This means:

  • Patients with severe or life-threatening conditions are treated immediately.
  • Patients with less urgent conditions may therefore experience longer waiting times.

  We always aim to provide treatment as quickly as possible.

• Can I attend during the night?

  Yes. Both locations are open 24 hours a day, including nights, weekends and public holidays.

  If you have an emergency or acute symptoms requiring urgent specialist assessment, you can attend at any time.

  If you are unsure whether your condition requires emergency treatment or whether you should contact a GP practice instead, please contact the medical out-of-hours service on 116 117 (free of charge) or call the Emergency Department (A&E) at Johanniter-Krankenhaus Bonn on +49 228 5433001

  Our experienced doctors will be happy to help you assess your situation.

• Will my health insurance be accepted?

  Yes. We generally treat both publicly and privately insured patients. We can also provide treatment for patients who are not insured in Germany.

  If possible, please bring your health insurance card or relevant insurance documents together with a valid form of identification.

• Directions and Contact Information

  Our Emergency Centre is located at Waldkrankenhaus Bonn in Bad Godesberg, and our Emergency Department (A&E) is located at Johanniter-Krankenhaus Bonn in Gronau.

  Both facilities are easily accessible by car and public transport.

  Please visit our directions page for further information about how to find us and available parking facilities.

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  Emergency Centre at Waldkrankenhaus
  Waldstraße 73
  53177 Bonn

  Open 24 hours a day
  No appointment or prior telephone call is required.

  Telephone Availability
  Monday to Thursday: 8:00 am – 2:00 pm
  Emergency Centre:  +49 228 80263

  At all other times:
  Main Reception, Waldkrankenhaus: +49 228 3830

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  Emergency Department (A&E) at Johanniter-Krankenhaus Bonn
  Johanniterstraße 3-5
  53113 Bonn

  Open 24 hours a day
  No appointment or prior telephone call is required.

  Telephone Availability
  Emergency Department (A&E):  +49 228 5433001

  If you are unable to get through:
  Main Reception, Johanniter-Krankenhaus:  +49 228 5430